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Chris Gormley

Principal Software Engineer for Liberty IT

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Principal Software Engineer for Liberty IT Belfast. Techie and Serverless convert. Big fan of travelling.

Title
Creating an Enterprise Level Call Centre using a serverless architecture
Abstract

How we created a completely serverless AI backed call center using Amazon Lex & Amazon Connect. Currently taking 150,000 calls a month resulting in a magnitude of cost savings of 47% with zero downtime for over a year. All with a team of serverless newbies under tight deadlines.

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