Chris Gormley
Principal Software Engineer for Liberty IT
Principal Software Engineer for Liberty IT Belfast. Techie and Serverless convert. Big fan of travelling.
Title
Creating an Enterprise Level Call Centre using a serverless architecture
Abstract
How we created a completely serverless AI backed call center using Amazon Lex & Amazon Connect. Currently taking 150,000 calls a month resulting in a magnitude of cost savings of 47% with zero downtime for over a year. All with a team of serverless newbies under tight deadlines.
